This Privacy Policy describes how Drapes by Divya (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit, browse, make a purchase, or otherwise interact with our website www.drapesbydivya.com (the “Site”) or any of our related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Site.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Effective Date” and post the updated policy on this page.
2. What Information We Collect
We collect different types of personal information depending on how you interact with us:
a. Information You Provide Directly:
- Contact details: Name, email address, phone number, shipping/billing address.
- Account information: If you create an account, we may collect your username, password, and other login credentials.
- Order information: Product details, purchase history, payment method (via secure third-party providers).
- Customer support data: Messages or queries you send us via chat, forms, or email.
b. Information We Automatically Collect:
When you browse or shop on our Site, we may collect:
- IP address, browser type, device type
- Pages visited, time spent, clicks, referring URL
- Cookies and similar tracking technologies (see “Cookies” below)
c. Information from Third Parties:
- Payment processors: For secure transactions.
- Shipping partners: To deliver your order.
- Marketing tools: To improve our promotions and understand customer preferences.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about purchases, account info, or customer support
- Improve our website, products, and shopping experience
- Send marketing emails or SMS (only if you’ve opted in)
- Detect and prevent fraudulent or suspicious activities
4. Cookies & Tracking Technologies
Our Site uses cookies and similar tools to:
- Remember your preferences and login details
- Understand site usage and visitor behavior
- Show personalized products or promotions
You can control cookies through your browser settings, but disabling them may affect your experience.
5. How We Share Your Information
We may share your information with:
- Service providers: Like Shopify, payment gateways, shipping companies, and customer support platforms.
- Marketing and analytics tools: For promotional purposes, only if you’ve consented.
- Legal or safety obligations: If required by law or to protect rights and property.
We never sell your personal data.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access or correct your personal data
- Request deletion of your data
- Withdraw consent for marketing
- Opt-out of cookies or tracking
To exercise any of these rights, contact us at Contact@drapesbydivya@gmail.com .
7. Data Retention
We retain your information only as long as necessary to provide our Services, comply with legal obligations, and ensure smooth business operations.
8. Data Security
We take appropriate technical and organizational measures to protect your personal data. However, no system is completely secure. Always use strong passwords and be cautious when sharing account information.
9. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us immediately for deletion.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
11. Contact Us
For questions, concerns, or data requests, please contact us at:
📧 Email: [Contact@drapesbydivya@gmail.com]
