Last updated: 12/07/2025
At Drapes by Divya, every piece is lovingly crafted with attention to detail and made especially for you. Because our products are often made-to-order or customized, we currently do not offer returns, exchanges, or refunds once an order is placed.
✨ Why No Returns or Refunds?
Our collections are designed with care, and each item is either:
- Handcrafted to order,
- Customized to your preferences, or
- Produced in limited quantities to ensure exclusivity and freshness.
This helps us maintain quality, avoid overproduction, and deliver thoughtful, made-for-you pieces — but it also means we can’t resell items once shipped.
🚨 Exceptions – Damaged or Defective Items
We’re here for you if something’s not right.
If your order arrives damaged, defective, or incorrect, please let us know within 48 hours of delivery. Just send us:
- Clear photos of the item and packaging
- Your order number
- A short description of the issue
📩 Email us at: contact@drapesbydivya@gmail.com
Our team will review the case and do our best to resolve it — either through a replacement, store credit, or another solution depending on the situation.
🔁 Cancellations
Once an order is confirmed, we immediately begin processing or creating it — so we are unable to accept cancellations after the order is placed.
📝 A Gentle Reminder
- Please double-check measurements, addresses, and product details before placing your order.
- If you’re unsure about anything — sizing, fabric, or care — feel free to message us before purchasing! We’re happy to help guide you.
❤️ Thank You for Supporting Handcrafted
By shopping with Drapes by Divya, you’re supporting slow fashion, thoughtful design, and Indian craftsmanship. We truly appreciate your trust and understanding.
